FAQS
FREQUENTLY ASKED QUESTIONS (FAQs)
WHERE IS MY ORDER?
A: You can find your order status by going to the order status page here or logging into your USA FOOTWEARS account.
WHAT DOES “WAITING FOR FULFILLMENT” MEAN?
A: “Waiting Fulfillment” usually means that your item is being shipped directly to you from the manufacturer. Once we receive the tracking number from them, it is entered into our system. At that point, an email is then sent to you with your tracking number.
HAS MY ORDER SHIPPED?
A: You can see if your order has shipped by logging into your account here or going to the order status page here.
HOW DO I CANCEL MY ORDER?
A: Once you submit an order on the website, it immediately goes into processing. In general, there is only a small window in which it can be canceled. To see if your order can be canceled, call our customer service department immediately at +1 (415) 233-7598. If we cannot cancel your order, you can return it to us for a refund (except shipping charges). See the help page on Returns for more information.
WHAT IS THE NUMBER FOR MY LOCAL USA FOOTWEARS STORE?
A: To find the contact information for the location nearest you, see our Store Locator.
WHAT SIZE SHOULD I ORDER?
A: We carry a broad range of sizes and brands to ensure the perfect fit for our customers. While we cannot guarantee a certain style or size will fit, here are some general guidelines to help you find the proper fit: Boot Fit Guide
HOW DO I CLEAN MY BOOTS?
A: We have a series of informative “How-To” videos on boots and hats on our YouTube channel:
DO YOU SHIP INTERNATIONALLY?
A: Yes! We ship orders internationally every day. For more information on rates and terms, please see our page on International Shipping.
DO YOU ACCEPT PAYPAL/CHECKS/MONEY ORDER/COD?
A: Yes, we accept PayPal. However, we do not accept Checks and COD. Money orders need to be sent in with a money order agreement that needs to be requested via email. Please note orders placed with a money order will be refunded through a check.
WHY DON’T YOU PAY FOR RETURN SHIPPING?
A: Unfortunately, there are no refunds for shipping. However, we do not apply any restocking fees for your return. Or, use our prepaid shipping label for exchanges, and we will waive the $10 fee.
CAN I BUY GIFT CARDS ONLINE/PHONE?
A: Yes, you can buy gift cards online, by phone, and in one of our retail store locations. For locations near you, please visit our Store Locator.
WHY ARE THE PRICES IN STORE DIFFERENT FROM ONLINE?
A: Ordering online often includes shipping costs, and our operating costs are slightly lower online. Occasionally, online prices are slightly lower to pass on savings to our online customers. Additionally, exclusive online sales may occur.
DO YOU HAVE A CATALOG?
A: In order to provide you with the great prices you see at usafootwears.com, we have made the website our catalog. If you do not have a computer, you may order via phone with as little information as the Brand, Style #, and size, along with any major credit card.
CAN I USE ONLINE COUPONS IN-STORE/IN-STORE COUPONS ONLINE?
A: No. Coupons are typically created for specific in-store or online promotions and cannot be used interchangeably.